Privacy Notice

1. Who We Are

We are Whos Hiring Ltd (company number 16356776), a UK-based business offering easy to navigate jobs based data and market insights to help you with job opportunities. Our registered office is located at Flat 801-1508 20 Palace Street, London, England, SW1E 5BB.

You can contact us at support@whos-hiring.com

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Full name, title
• Contact Data: Email address, phone number, billing and delivery address
• Order Data: Details of your membership tier and payment information
• Account Data: Login credentials, order history, preferences
• Communication Data: Emails, messages, feedback, complaints
• Marketing Data: Preferences for receiving marketing communications
• Technical Data: IP address, location data (when you enable location services for delivery), usage data, device information, cookies

3. How We Use Your Personal Data

We use your data to:

• Process Orders: Confirm and fulfil your purchases
• Manage Accounts: Maintain your account, preferences, and order history to streamline future transactions
• Customer Support: Respond to enquiries, complaints, and feedback efficiently and professionally
• Improve Services: Analyse usage patterns, customer feedback, and website and app interactions to enhance our offerings and user experience.
• Marketing: Send promotional materials, newsletters, and product updates (only with your consent)
• Security and Fraud Prevention: Monitor activity to detect and prevent fraud, misuse, or unauthorised access
• Legal Compliance: Maintain records for tax, accounting, and regulatory purposes

We do not use your data for automated decision-making or profiling that has legal or significant effects.

4. Lawful Basis for Processing and Data Use

We process your personal data under the following lawful bases:

You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

5. Sharing Your Data

We may share your personal data with:

• Service Providers: Payment processors, IT support, and website hosting providers
• Professional Advisors: Accountants, legal advisors, and consultants
• Regulatory Authorities: HMRC or other bodies when legally required

All third parties are required to respect the security of your data and process it in accordance with the law. We do not sell your personal data.

6. International Transfers

We do not knowingly transfer personal data outside the UK or the European Economic Area (EEA). All our systems and service providers are selected to ensure data remains within these jurisdictions.

7. Data Retention

We retain personal data only for as long as necessary and in most cases it is deleted within 30 days of closure of your account, except for the following:

• Order and Account Data: Up to 6 years for legal and tax compliance
• Marketing Data: Until consent is withdrawn
• Communication Records: Up to 2 years for customer service purposes

We regularly review our retention policies to ensure data is not kept longer than necessary.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to be Informed: You have the right to clear and transparent information about how we use your data
• Right of Access: You can request a copy of the personal data we hold about you, free of charge in most cases
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data when it is no longer needed, or if you withdraw consent
• Right to Restrict Processing: You can ask us to limit how we use your data, for example, while a correction is being made
• Right to Data Portability: You can request your data in a structured, commonly used format to transfer to another provider
• Right to Object: You can object to processing based on legitimate interests or direct marketing
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions made solely by automated means that significantly affect you

To exercise any of these rights, please contact us using the details provided in Section 1. We will respond within one month of receiving your request.

9. Cookies and Electronic Communications

We use cookies to:

• Improve website functionality
• Analyse user behaviour
• Personalise content and ads

You can manage your cookie preferences via your browser settings.

Marketing emails are sent only with your consent. You can unsubscribe at any time using the link in our emails.

10. Complaints and Contacting Us

If you have any concerns about how we handle your personal data, we encourage you to contact us first using the details in section 1 so that we can resolve the issue promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://www.ico.org.uk